Over the past three years, I’ve led product design for Access Mobile at JPMorgan Chase, transforming it from an underutilized, inconsistent app into a high-performing, user-centered experience that has increased money movement and user engagement by 50%.

I built a scalable, mobile-first design system, advocated for strategic features like ACH transfers and biometrics, and used design thinking to align business outcomes with user needs. I shaped the mobile roadmap through collaborative workshops, user research, and deep cross-functional partnerships—positioning design as a strategic driver of product direction. Along the way, I introduced efficiencies in tooling, improved IA for growth, and thoughtfully integrated AI and live chat to elevate both the experience and support.

This work helped Access Mobile play a key role in JPMorgan Chase being named Best Global Corporate Bank in 2025, with top recognition in strong digital tooling.